Training faqs

  • When does my group training pack expire?

    All 5 packs and 10 pack expire one year after the date of purchase, meaning you have that whole year to use your pack for any open group training sessions.

    Drop in sessions expire one month after booking them.

  • If I miss a session, what happens?

    You only reserve the sessions you’re planning to attend — if you have to miss a week of a program you usually go to, just don’t book the session that week!

    You can cancel up to 4 hours before and keep the credit for that session.

  • Can I use a group training pack for multiple kinds of sessions?

    You can use a group training pack for any and all group training that your player is eligible for and wants to attend. Individual lesson packs and league packs are separate, and cannot be used for group training.

  • I purchased a training pack, how do I reserve my spot in a session?

    Once you have a training pack, just use the calendar on the website or the Lacrosse Hub NW app to reserve a session.

  • My athlete is sick/injured, can I get a refund on a group training pack?

    Nope! Just don’t reserve any sessions while they are recovering, and then use the remaining sessions on your pack once they’re ready to train again.

  • I don't have an account for the app, what do I do?

    Register with Lacrosse Hub NW online using the calendar or by purchasing a pack here. Then, you can log in to the app and use it to book sessions.